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Salesforce

Salesforce Agentforce

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SECOND MODEL

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OverviewSalesforce AgentforceSecond model
PriceFree $0 with Salesforce Foundations · Flex Credits from $500/100k credits—
Free planSalesforce Foundations: $0 with Agentforce Builder, Prompt Builder, Agent Script and related starter capabilities—
Paid plansFlex Credits: $500 per 100k credits · Conversations: $2/conversation · Agentforce User License: $5/user/month plus Flex Credits · Employee add-ons: $125/user/month—
Usage limitsStandard/custom Agentforce action: 20 Flex Credits in production · Voice action: 30 credits · buying models include pre-purchase, pre-commit and PayGo; Digital Wallet tracks usage.—
SpecializationAI Agents · CRM Automation · Enterprise Multi-Agent Automation—
QualityEnterprise-grade agent platform with deep Salesforce CRM and Data 360 context, hybrid reasoning, MuleSoft automation, APIs, multi-agent orchestration and governed observability.—
FeaturesAgentforce Builder · Subagents · Multi-Agent Orchestration · Data 360 RAG · MuleSoft · MCP · A2A · Flow & Apex · Agent API · Observability—

Pricing

3 specifications +
vs
SpecificationSalesforce AgentforceSecond model
Starting PriceFree $0 with Salesforce Foundations · Flex Credits from $500/100k creditsNot disclosed
Free PlanSalesforce Foundations: $0 and includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and related starter capabilitiesNot disclosed
Usage Limits / CreditsFoundations: $0 starter access · Flex Credits: $500/100k · standard/custom action: 20 credits · Voice action: 30 · Conversations: $2/conversation · Digital Wallet tracks usageNot disclosed

Overview

4 specifications +
SpecificationSalesforce AgentforceSecond model
Primary Use CaseEnterprise customer and employee AI agents grounded in CRM, business data and workflowsNot disclosed
Best ForSalesforce customers / service and sales teams / large enterprises needing CRM-native governed agentsNot disclosed
DeploymentSalesforce cloud across CRM apps, chat, voice, Slack, portals, web/mobile experiences and external clients via APIsNot disclosed
Ease of UseIntermediate; natural-language low-code building with optional deep pro-code and enterprise controlsNot disclosed

Automation

13 specifications +
SpecificationSalesforce AgentforceSecond model
AI AgentsAutonomous customer- and employee-facing agents with subagents, actions, guardrails and hybrid reasoningNot disclosed
No-Code BuilderNatural-language Canvas plus low-code Agentforce Builder and conversational Agent OptimizerNot disclosed
Workflow AutomationMulti-step workflows using Agent Script, Flow, Apex, MuleSoft APIs, actions and deterministic logicNot disclosed
Multi-Agent SupportNative subagents plus SOMA single-org orchestration; MCP and A2A support broader agent interoperabilityNot disclosed
Autonomous ExecutionAutonomous agents reason, select actions and execute multi-step work with deterministic guardrailsNot disclosed
Human-in-the-LoopHuman escalation and approval can be implemented through Salesforce Flow, service routing and governed business processesNot disclosed
Triggers & ActionsAgent actions can invoke Flow, Apex, MuleSoft APIs, prompts, subagents and external toolsNot disclosed
IntegrationsSalesforce apps/data plus MuleSoft connectivity to enterprise apps, APIs, external systems, MCP and partner connectorsNot disclosed
Browser AutomationBrowser automation is not the core native Agentforce primitive; web/browser capabilities can be connected through external tools, APIs and MuleSoftNot disclosed
Data ExtractionAgents can retrieve, summarize and act on Salesforce/Data 360 data and external systems through Flow, Apex and MuleSoftNot disclosed
SchedulingScheduled/event-driven agent workflows can be orchestrated through Salesforce Flow and platform automationNot disclosed
TemplatesPrebuilt templates include Service Agent, Employee Agent, Campaign Agent, SDR, Sales Coach, Guided Shopping and Setup AgentNot disclosed
Agent Builder TypeNo-code / Low-code / Pro-code via natural language, Agent Script, Flow, Apex, DX and Python SDKNot disclosed

Developer & Deployment

5 specifications +
SpecificationSalesforce AgentforceSecond model
Custom IntegrationsMuleSoft APIs, Apex, Flow, MCP servers, AgentExchange assets and custom external systemsNot disclosed
API AccessAgent API for REST-based sessions/messages plus Python SDK, Mobile SDK and developer APIsNot disclosed
WebhooksEvent-driven integration is available through Salesforce Platform, Flow, APIs and MuleSoft; webhook patterns depend on connected systemNot disclosed
Custom CodeAgent Script, Apex, Salesforce CLI/VS Code and Agentforce Python SDK provide pro-code extensibilityNot disclosed
Self-HostingSalesforce-managed cloud platform; no public self-hosted Agentforce deploymentNot disclosed

AI & Knowledge

4 specifications +
SpecificationSalesforce AgentforceSecond model
LLM SupportSalesforce-enabled foundation models plus BYO LLM support; MCP can connect agents to external models/toolsNot disclosed
Knowledge Base / RAGData 360 connects structured/unstructured enterprise data with RAG and vector database capabilitiesNot disclosed
MemorySession context plus Salesforce/Data 360 customer and enterprise context; durable business context is grounded in CRM/data rather than a simple standalone memory toggleNot disclosed
Supported AI ModelsSalesforce-enabled foundation LLMs plus Bring Your Own LLM; model/tool interoperability can extend through MCPNot disclosed

Teams & Enterprise

4 specifications +
SpecificationSalesforce AgentforceSecond model
CollaborationSalesforce org roles, permissions, reusable agent assets and shared enterprise development/governance workflowsNot disclosed
Monitoring & LogsBuilt-in observability, simulator traces, session tracing data, analytics and Digital Wallet usage trackingNot disclosed
Enterprise PlanAgentforce add-ons from $125/user/month; Industries $150/user/month; Agentforce 1 Editions from $550/user/month; consumption plans also availableNot disclosed
SSO / Enterprise SecuritySalesforce identity, permissions, Trust Layer, Agent Gateway policies, OAuth/JWT controls, rate limits and enterprise governanceNot disclosed

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